Premium Protection for your Tool
Provided by Loxa
Available on select products, see item description for details
Enjoy peace of mind with a 1-year Premium Product Protection Insurance Plan to safeguard your tool and minimise disruption.
If your tool is accidentally or maliciously damaged, or stolen, your cover will take care of replacing it with no excess or charges for you to pay.
*Restrictions apply - See ‘Are There Any Restrictions?’ below.
How Do I Get
Product Protection?
Loxa Product Protection may be included with your purchase at no additional cost, or you may have the option to add it to your cart when purchasing an eligible item.
If product protection is included, this will be explicitly stated on the product page.
If product protection is not included but available for purchase, you will have the option to add it to your order from the product page.
If neither applies and there is no option to add product protection, the item is not insurable under this scheme.
If you need assistance or believe you should have access to product protection but cannot see it as an option, please get in touch using the contact details below.
T: 02045 927 543
What’s Covered
This insurance protects your tool for one year in the event of:
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Accidental Damage
If your tool is damaged maliciously or by accident, we will arrange a like-for-like replacement of your tool.
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Theft Protection
New-for-old replacements if your tool is stolen from inside, or while loading/unloading from, your secured vehicle or home, or business premises.
Should the unexpected happen and you need to make a claim, you’ll have:
Expert support from our claims handlers
Like-for-like replacements, or reimbursement via a voucher for a the financial value of the item, with no excess to pay
What’s Not Covered?
Loss of the item
Normal wear and tear
Damage in transit and pre-delivery of the item
Manufacturing faults
Deliberate harm or neglect
Are There Any Restrictions?
You must be a resident of the UK, Channel Islands or Ireland
Your item must be kept securely in your permanent UK residence, business premises or motor vehicle, and concealed
You will need to supply a police crime reference number, and evidence of a claim on your motor or relevant buildings insurance, as appropriate, in order to make a claim for theft
This Insurance is only included on a complimentary basis for products where explicitly stated as such on the item description
For more information on what is and what is not covered, please refer to the Insurance Product Information Document (IPID) and the Policy Wording.
Anything Else?
Cover will only start once you have received your item.
Once we have received your order, Loxa will email you a copy of your Insurance Product Information Document (IPID) and Policy Wording.
Following delivery, Loxa will email your Policy Schedule, which along with your Policy Wording, forms your contract of insurance.
Make A Claim
You can log your claim with the Claims Administrator either:
Online
Call
Important note
In the event of theft or malicious damage, or where you have reason to believe a criminal offence has been committed, you must notify the Police and obtain a crime reference number to be eligible to make a claim on this insurance.
Contact Us
If you have any questions about our products and services, would like to opt-out of this insurance, would like to make a complaint, or indeed for anything else, you can reach us at:
T: 02045 927 543
About Loxa
Tool Insurance
This insurance is for people wanting to protect their Tool from accidental damage and theft. It's important that you satisfy yourself that this product is right for you, taking into account any vehicle, home and/or business insurance you may already have.
This insurance is provided by Collinson Insurance (a trading name of Astrenska Insurance Limited), which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom (FCA no. 202846).
Loxa Ltd is the Policy Administrator and an insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA no. 1018666).
These details can be checked on the Financial Services Register by visiting www.fca.org.uk.