Customer

FAQs

  • Our goal is to provide comprehensive, customer-friendly cover, that is at minimal disruption to you when something goes wrong.

  • To start a claim, visit our Start a Claim page here and follow the instructions to be connected with our expert claims handlers.

  • We partner with a growing number of retailers to enable them to provide great coverage to their customers.

  • It varies by the insurance product, as we carefully partner with what we believe is the strongest claims handling firm for each product category, to ensure our customers get the best service possible.

  • We'll soon have a simple and easy portal where you can do this yourself. But for now, please message us at info@loxacover.com and we'll help you out.

  • We are currently able to insure furniture, bikes, glasses and tools. Home appliances and gadgets are coming soon.

  • We'll soon have a simple and easy portal where you can do this yourself. But for now, please email us at info@loxacover.com.