Product Protection
Because the purchase is just the beginning.
Product protection gives your customers the confidence to buy the things they love. If something goes wrong, they're covered. Repaired, replaced, looked after. All handled by Loxa on your behalf. That's the experience your brand gets the credit for.
Why it works
Most retailers think of product protection as a customer benefit. It is. But the business case is harder to ignore than you'd expect.
Increase Conversion
Customers buy with more confidence when they know they're covered. Less hesitation at checkout means more completed purchases.
Grow Revenue
Earn on every policy sold. Add a new margin stream without adding any extra work. We handle pricing, policies, and claims.
Build Customer Loyalty
When something goes wrong and it's resolved well, customers don't forget. Store credit on replacements gives them every reason to return.
Brand Differentiation
Not every retailer offers protection. The ones that do send a clear message: we stand behind what we sell, long after it arrives. That's not easy to copy.
Reduced Returns
With protection in place, issues become claims, not returns. Less pressure on your support team, more time focused on growth.
Sustainability First
We prioritise repair over replacement where possible. Less waste, longer product life, and a story customers increasingly expect.
"Working with Loxa has been a game-changer. It adds a real 'wow' factor for our customers; the clarity and simplicity are a significant improvement over our previous provider."
Bradley Coulson
Managing Director
"The ease of integration with our existing platform has been particularly impressive. The Loxa team has been incredibly supportive. We look forward to making product protection a key differentiator for our customers."
Steven Westwood
Head of Sales and Marketing
"The impact was immediate. After improving the UX, policy uptake increased 10x within weeks. It drives real revenue without adding operational overhead, which is exactly what you want at our scale."
Eddie Grovu
Growth & eCommerce Director
"We've seen real benefit from the attach rate and the uptake. And the thing I'm most surprised at is how quickly issues get resolved. Support within the hour? Unheard of."
David Woodland
Chief Operating Officer
"What actually got me was the shift in how customers talk to us now. Far fewer calls about things going wrong. A lot more calls about what to buy next."
Andrew Pickersgill
Managing Director
"Like Klarna for payments, Loxa makes it easy to offer product protection at checkout. Their seamless, tech-first approach made embedding insurance the logical next step for our customer experience."
Shahab Raghbi
CEO
"We're on Magento, which makes most things harder than they need to be. Loxa was the exception... For our customers, it closes the gap their manufacturer warranty was always going to leave."
Cory Greenhough
Managing Director
"Integrating insurance into our Shopify site was seamless. It elevated our customer experience by giving shoppers added peace of mind at checkout."
Helena Petkovic
E-Commerce and Marketing
"We were live in under 48 hours. Within the first month, over 30% of our customers added protection. That tells you customers genuinely see the value."
Mudassar Malik
Owner
Shopify
The Loxa Shopify app is plug-and-play with no cost to install. Choose how protection appears in your store: modal pop-ups, product page integration, or single-click addition to the cart. Applied template by template so each product category gets the right offer. Styled to blend into your store design. Most merchants are live within 48 hours.
Shopify POS & Other POS
Bring protection into your physical retail environment. Loxa integrates with Shopify POS and other point-of-sale systems, adding product protection directly at checkout for a consistent in-store experience.
Magento
Native app available for Luma, Hyva and Breeze-based themes. API options also available for retailers with more custom Magento builds or bespoke requirements.
BigCommerce
Native app available for BigCommerce stores with straightforward setup. Backed by full support from the Loxa team and a growing number of successful BigCommerce integrations already live.
WooCommerce
Native app and API options for WooCommerce stores. Loxa integrates smoothly without interfering with your existing setup, with full implementation support from our team throughout.
PrestaShop
Supported via the Loxa app with light configuration. Our team works alongside your tech partner to guide setup from start to finish, with minimal disruption to your existing store.
Flexible API & Custom Apps
For retailers with bespoke tech stacks or custom purchase journeys, our flexible API connects Loxa to wherever you sell online.
Loxa In-Store Portal
A standalone solution built for physical retail and your in-store sales team. Minimal training needed, they can be up and running after a quick setup, adding product protection seamlessly across your stores and showrooms.
Live across every platform
