Premium Protection for your Furniture

Provided by Loxa

Available on select products, see item description for details

Enjoy peace of mind with a 5-year Premium Product Protection Insurance Plan to help extend the useful life of your furniture and reduce disruption to your home.

If your furniture is accidentally damaged, stained or faulty – this insurance will take care of repairing or replacing your furniture.

Should the unexpected happen and you need to make a claim, you’ll have:

  • expert support from our claims handlers

  • a technician over to your home to assess and repair your item, if they can

  • if not, you’ll receive a like-for-like replacement, or be reimbursed to the financial value of the item

  • no excess/charges for you to pay 

*Restrictions apply - See ‘Are There Any Restrictions?’ below.

How Do I Get

Product Protection?

Loxa Product Protection may be included with your purchase at no additional cost, or you may have the option to add it to your cart when purchasing an eligible item.

  • If product protection is included, this will be explicitly stated on the product page.

  • If product protection is not included but available for purchase, you will have the option to add it to your order from the product page.

  • If neither applies and there is no option to add product protection, the item is not insurable under this scheme.

Hand holding a smartphone displaying an online furniture store page showing an armchair. It lists the price as £1,135.00, with color options and a button to order free samples. There's also an option for LOXA 5-year premium product protection plan.

If you need assistance or believe you should have access to product protection but cannot see it as an option, please get in touch using the contact details below.

T: 02045 927 543

What’s Covered

This insurance protects your item of furniture from accidental stains, accidental damage, and structural defects, such as, but not limited to, the following:

  • Black outline shield-shaped icon with a sofa showing bite mark and dog symbol inside.

    Accidental Damage

    Covers occurrences such as rips, tears and burns:

    · Rips, tears, burns

    · Scuffs, scratches, and punctures

    · Breakage, dents, chips, and scratches that penetrate the surface finish

    · Glass or mirror breakage, scratches, and chips during normal use

    · Damage caused by pets, limited to three claims during the cover period

  • Black outline shield-shaped icon with a stain symbol inside.

    Accidental Stains

    Shields against unexpected spills and stains arising from a range of household substances:

    · Food and drinks

    · Ink, paint, and dye

    · Human and pet bodily fluids

    · Cosmetics, soap, and shampoo

    · Wax and polish

    · Glue and superglue

    · Dye transfer from clothing and newspapers 

    · Acids, bleaches, and corrosive substances 

    · Water, liquid, or heat marks

  • Black outline shield-shaped icon with an armchair with a crack symbol inside.

    Structural Defects

    Safeguards against flaws and imperfections that arise after the manufacturer’s warranty expires:

    · Frame defects like breakage or warping 

    · Peeling finishes on wood, veneer, or laminate, mechanical and electrical recliner defects 

    · Metal component bending and breakage 

    · Broken zips, castors, and buttons

    · Seam and stitching separation

    · Leather hide lifting or peeling on bed frames and dining chairs

What’s Not Covered?

  • Normal wear and tear

  • Damage in transit and pre-delivery of the item

  • Commercial use

  • Manufacturing faults

  • Third-party contractor-related damage 

  • System failures, e.g. plumbing and electrical 

  • Deliberate damage or damage caused by unattended stains or improper cleaning

For more information on what is and what is not covered, please refer to the Insurance Product Information Document (IPID) and the Policy Wording.

Are There Any Restrictions?

  • You must be a UK resident and at least 18 years old

  • Your item must be kept securely in your permanent residence within the UK

  • This Insurance is only included on a complimentary basis for products where explicitly stated as such on the item description

Anything Else?

Cover will only start once you have received your item.

Once we have received your order, Loxa will email you a copy of your Insurance Product Information Document (IPID) and Policy Wording.

Following delivery, Loxa will email your Policy Schedule, which along with your Policy Wording, forms your contract of insurance.

Good Practice

If an accident occurs, contact 03330 151 216 for guidance before attempting any cleaning or repairs. 

Follow their recommended cleaning methods or use the approved cleaning kit to address the issue.

Make A Claim

Black shield icon.
Black shield-shaped icon with a lime computer monitor and pointer symbol inside.

Online

Black shield-shaped icon with a lime phone symbol inside.
Black shield icon.

Call

Contact Us

If you have any questions about our products and services, would like to opt-out of this insurance, would like to make a complaint, or indeed for anything else, you can reach us at:

T: 02045 927 543

About Loxa

Furniture Insurance

This insurance is for people wanting to protect an item of furniture from accidental stains and damage, or from defects. It's important that you satisfy yourself that this product is right for you, taking into account any home insurance you may already have.

This insurance is provided by Acasta European Insurance Company Limited (registered no. 96218), which is authorised and regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the FCA and Prudential Regulation Authority (PRA) for the conduct of UK business under Firm Reference Number 456936.

Loxa Ltd is the Policy Administrator and an insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA no. 1018666).

These details can be checked on the Financial Services Register by visiting www.fca.org.uk.